Return Policy

At spellbat, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Return Window
You may return most items within 30 days of delivery for a full refund or exchange. To be eligible for a return, items must be in original condition - unused, unworn, and in their original packaging with all tags attached. Some items are final sale and cannot be returned, including:

Software and digital downloads

Personal care items (for hygiene reasons)

Items marked as "final sale"

Return Process
To start a return, please email us at service@spellbat.com with your order number and reason for return. We'll provide a return authorization number and shipping instructions. Please include this number with your returned items. We recommend using a trackable shipping method as you are responsible for return shipping costs unless the return is due to our error.

Refund Processing
Once we receive and inspect your return, we'll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable, and return shipping fees will be deducted from your refund for returns not due to our error.

Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of delivery. We'll gladly send a replacement or issue a full refund, including return shipping costs.

Questions?
Contact our customer service team at service@spellbat.com - we're happy to help!